• ITIL v4 Foundation

Description

What is ITIL 4 Foundation?

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Who this course for:

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

how modern IT and digital service organizations operate

how value streams increase speed and efficiency

how cultural or behavioral principles guide work that benefits the wider organization

how to use commonly-used service management terms and concepts

learn all about IT service management and be ready to enroll in ITIL Exam and earn the certificate

Contents:

Module 00: ITIL 4 Introduction
Module 01: Key concepts of Service Management
Module 02: The 4 dimensions of Service Management
Module 03: The ITIL Service Value System (SVS)
Module 04: The ITIL Guiding Principles
Module 05: ITIL Practices

What you will get?

Full package including Videos and Presentations

6 full exams to practice on the real exam

Attendance certificate accredits you to apply for the exam