- ITIL v4 Foundation
Description
What is ITIL 4 Foundation?
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
Who this course for:
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
how modern IT and digital service organizations operate
how value streams increase speed and efficiency
how cultural or behavioral principles guide work that benefits the wider organization
how to use commonly-used service management terms and concepts
learn all about IT service management and be ready to enroll in ITIL Exam and earn the certificate
Contents:
Module 00: ITIL 4 Introduction
Module 01: Key concepts of Service Management
Module 02: The 4 dimensions of Service Management
Module 03: The ITIL Service Value System (SVS)
Module 04: The ITIL Guiding Principles
Module 05: ITIL Practices
What you will get?
Full package including Videos and Presentations
6 full exams to practice on the real exam
Attendance certificate accredits you to apply for the exam
Curriculum
- 7 Sections
- 9 Lessons
- 31 Weeks
- Material & Practice Exams & Book2 ItemsFull Material, Book and Practice Exams
- Module 1 - Introduction & ITIL Key Concepts1 ItemITIL v4 foundation Introduction
- Module 2 - Elements of ITIL v41 ItemElements if ITIL v4
- Module 3 - Service Value System1 ItemITIL v4 Service Value System components
- Module 4 - Principles1 Itemthe main ITIL v4 Principles
- Module 5 - Practices3 ItemsThe full Practices for ITIL v4
- Exams4 Items
